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Official EdisonNation.com Q & A
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Matt Spangard
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We’re introducing a new feature today! As everybody has noticed, the forums have really taken off in the last six months or so. Often, the experts at Edison Nation miss your messages due to sheer volume.

To help make it easier for you to ask questions of the Edison Nation and Everyday Edisons staff, we are going to be setting up “Official Expert Q & A” forums that will be tagged as such. While we all may not be able to keep up with all of the topics in the forums, we will make a point to always keep an eye on the “Official” category.

Here’s a little bit of what you can expect:
- Access to Louis Foreman via his Expert Q & A topic
- Access to Everyday Edisons Engineers & Industrial Designers
- Access to Everyday Edisons Branding & Interactive Experts
- An official topic dedicated to each Live Product Search
- New site features will be introduced in this thread

We’ll be kicking off the official topics today and will continually add new ones with the experts that you want to communicate with!

To see a list of only Official Expert Q & A topics, use the dropdown menu at the top of the page to select “Expert Q & A.”

posted October 09, 2008 08:29 (
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Greg M
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Thanks Matt! Great stuff!

posted October 09, 2008 08:41 (
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Toni LaCava
toni
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Thanks For “Sharing” Matt!

posted October 09, 2008 08:49 (
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Chic www.nospoh.com
nospohenterprise

Speaking of mad business skills, Thanks Matt and Louis.

posted October 09, 2008 09:04 (
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Jason Garcia
citizen

I was wondering if there would be a way for you to give a summary or a way of looking up what exactly happens in each stage of the dashboards.

Also, I’d like to know how the selection process goes. Do you take an invention as soon as its submitted and run with it till you get to a certain stage? Do you wait till you have a few and do that? Do you review them till they get to a certain stage then wait till you get “X” number at stage 3?

It seems that stage 3 is the stage that everyone gets “stuck on” for weeks/months. Anymore insight on how you go about the process would be greatly appreciated.

posted October 09, 2008 13:31 (
)
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Mark Tanguay
kalelkent

What I would love to see is an automatic entry after the post if it is edited. This has a two part bonus:

1. You can easily see if a post has been updated, and
2. You can see if the author has “changed their tune”. :)

I frequently add info to my posts if I think of more to say.

[edited by KalelKent: 10/9/08 12:50pm]

posted October 09, 2008 13:54 (
)
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Devin White
cicwinner372
25,000
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I love these official advise forums Matt, fantastic idea!!! now ive heard rumors of a new website? from others online.

posted October 09, 2008 17:44 (
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Kurt & Becky Howell
kjhent

What about a “hide” button on our home page to remove the dashboard of a search that we are not interested in?

posted October 09, 2008 23:25 (
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Mark Tanguay
kalelkent

The hide button has been added, but only if the dashboard goes Red. I think they want the empty dashboards to be their so you give in and invent something!

posted October 10, 2008 02:39 (
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Gladys Hernandez
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Matt, Thank you for sorting things out, now we can get straight to the point.
I have been thinking of making a presentation to Black & Decker for their Price Pfister department. I would present a NEW CONCEPT IN BATHROOMS. This would include some of EN’s new products that address a bathroom. Presenting the innovations and covering all the needs with these new products, for the whole bathroom. You can also call this creative selling. I would like to know what you think. Any one that has a bathroom product can benefit from this. Feed back would be good form those that do have an interest in NEW CONCEPT IN BATHROOMS.

posted October 11, 2008 06:42 (
)
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Mark Tanguay
kalelkent

I’m confused… Are you suggesting we pull our products from EN and have you present them to the company instead?

If that’s what you are saying, I’m not getting involved.

posted October 11, 2008 11:46 (
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Toni LaCava
toni
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Good Morning Mark :D

posted October 11, 2008 11:59 (
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Mark Tanguay
kalelkent

Good Morning Toni. :)

Matt or En guys, can you call your website host and explain to them the importance of RAM and why they need more of it. :D

If you host your own site, you have a memory card going bad. Sometimes the site is quick, and other times the site doesn’t respond. I just pinged you a few times and got “request timed out” a few times, and at times was as high as 487ms

posted October 11, 2008 12:12 (
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Ronald Pickle
mopar78

Gladys, I’m in!! :D

posted October 11, 2008 12:19 (
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Mark Tanguay
kalelkent

Hope this helps find the problem. Slow response, data loss and time-outs.

posted October 11, 2008 12:52 (
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Sir Edward
pnutgalaree

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /forums.

Reason: Error reading from remote server

Apache/2.2.4 (Ubuntu) PHP/5.2.3-1ubuntu6.3 mod_ssl/2.2.4 OpenSSL/0.9.8e Server at www.edisonnation.com Port 80

posted October 11, 2008 13:38 (
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Mark Geda
designerman

Matt,

I concur, since the added feature the site has been Slowwwwww……

Double clicking on a request, like “return to forums index page” sometimes helps, I don’t know why that is.

posted October 11, 2008 14:36 (
)
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Mark Tanguay
kalelkent

I doubt it has anything to do with the site upgrades, unless something is getting hung up in the memory, which is unlikely.

Most likely one of the servers in the server farm has memory issues, or one of the servers is down altogether if they have appropriate redundancy.

It’s like driving to work, a route you know very well, and run into road constuction. You either get stuck in traffic, hit a dead end, or have to turn around and find another route.

This is the third time we’ve had this problem since I’ve been here. I’m guessing their hosting company is dealing with antiquated hardware and duct tape.

It’s not an EN issue, unless EN hosts their own websites. :)

posted October 11, 2008 15:09 (
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jkl 9
accountclosed

Wow, I just tried to get on for the last half hour with no luck at all. I was wondering what was going on.

posted October 11, 2008 15:12 (
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adam clifford
abacus

I’ve been having problems with the add to friends for about 10 days.Some technical upstream server…

This has been very good for my paranoia.
I’ve reached the raving but can still seem sensible

posted October 11, 2008 15:49 (
)
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Toni LaCava
toni
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Adam, I added you three times as a friend, I don’t know what’s wrong. Let me know if it worked.

posted October 11, 2008 15:58 (
)
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adam clifford
abacus

Yeah,thanks ,Toni,just checked.The kitten has landed.
I tried with you this evening and during the week.
The purple monster of insecurity has rampaged[and nearly won]

It really has been pretty horrible.

posted October 11, 2008 16:15 (
)
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Mark Tanguay
kalelkent

I finally added you too. Although I can’t understand half of what your saying, you seem to be a good enough guy. Of course we haven’t discussed whether you support an independent Ireland yet though.

posted October 11, 2008 16:18 (
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adam clifford
abacus

Well,Mark,that may be the rock we perish on-on second thoughts.Very politic there,Mark,no hints.

Mental note:make lots of mental notes.

I tried to add you.It didn’t work.You seem to be o.k. yourself.

I have to say:

[There follows an apology for my existence.]

That about wraps that up.

Have you read Flann o’Brian-The Hard Life,The Poor Mouth,The Third Policeman[a sublime book].

Ireland’s genius has always been independant until the onset of the modern world-the trough became irresistable.

posted October 11, 2008 16:39 (
)
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Mark Tanguay
kalelkent

Well after reading a bit about Flann o’Brian I now understand why you type the way you do. It was as easy to follow as chasing a butterfly through a pricker bush.

With that said, Your stance on non-stance is interesting. Of course you are talking with somebody who believes the Declaration of Independence is one of the most important writing in world history.

And, with that said, what does this have to do with EN or EN.com? Go back to work!

posted October 11, 2008 17:00 (
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adam clifford
abacus

The Song of Songs.
Yeah,you’re right.It’s back to the drudgery of youtube.

posted October 11, 2008 17:13 (
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jkl 9
accountclosed

Adam – do you know Bono from U2?

posted October 11, 2008 17:14 (
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adam clifford
abacus

Not personally[ha,ha],Patrice,but I have problems with him and his outfit.

They’ve done some great songs-loved beautiful day.Apparently the Edge can go bonkers and tends to go off on one,on his guitar-cant help himself,which I like.

I cant understand how Bono has the brass neck to preach about poverty and starvation and he a multi-millionaire.There’s a worm in his brain somewhere.

I always thought U2 were always tilting to pretensiousness on a grand scale,but seemed to avoid it-just about,but it taints their endeavours for me.

So,there you go,Patrice

posted October 11, 2008 17:39 (
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jkl 9
accountclosed

But he’s always visiting other countries and trying to raise money and make people aware of poverty.

He’s still awesome no matter what you say :)

posted October 11, 2008 17:53 (
)
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adam clifford
abacus

Blunderbusses at 2000 feet,Patrice,wearing very dark glasses

posted October 11, 2008 18:07 (
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Mark Tanguay
kalelkent

Well, the site is worse today. Thankfully I have a meeting in a few hours, so I have something else to do besides “refresh, refresh, refresh”

posted October 12, 2008 12:14 (
)
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Ronald Pickle
mopar78

I am glad (refresh) it’s just (refresh) not me! (refresh):D (refresh, refresh) :D

www.bettertoilet.com

posted October 12, 2008 12:29 (
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jkl 9
accountclosed

It is really painful trying to navigate throught the EN site today. It’s probably a good thing because it forces me to go food shopping..ughh

And Adam, I like my very dark glasses…I even wear my sunglasses at night and I especially wear them while listening to U2!!! Hahaha

“I wear my sunglasses at night..so I can so I can…” Cory Heart sung that I think it was :)

posted October 12, 2008 12:35 (
)
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adam clifford
abacus

outside I’m laughing,Patrice,but inside,I’m laughing as well-no sunglasses

posted October 12, 2008 15:10 (
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Mark Stark
marcus
100,750
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I’m having the same pain with the site. I finally entered the Spencer’s Lighting search (sorry guys, I was sick). It took over two hours and a couple hundred refreshes to get it in. Sitting on one green.
Actully, this has been a common problem with the site for me. If I click on a link once it goes to about 2 bars and freezes. A second click has worked most of the time. Today the second click just made the timer bar disappear, then I had to click twice more and maybe it worked.

posted October 12, 2008 18:39 (
)
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Mark Tanguay
kalelkent

Well, I’ve been clicking through for the last 10 minutes without a hitch. Of course it’s 3am eastern time, but not a slowdown in sight!
:D

posted October 13, 2008 00:16 (
)
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Gladys Hernandez
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Mark and all that may have questioned my idea. What I ment is you can present more than one product with one presentation. The products together make a complete statement and therefor it is a more attractive avenue for the company to consider a big investment in completely though out product.

posted October 13, 2008 07:34 (
)
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Mark Tanguay
kalelkent

But in fact, wouldn’t your idea be the same as a live product search, submitting a bunch of ideas to a company in hopes that they pick some, or would you demand they select the whole batch? And who would pitch my product, you, or would you have a team of professionals who do this for a living? I’d be concerned about handing over my product to somebody who would use it just to persue their own goals.

Anyway, this conversation has nothing to do with “offical edisonnation.com Q&A”, so I’ll leave it at that. I’d be willing to discuss this more on it’s own thread. :)

posted October 13, 2008 07:52 (
)
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Matt Spangard
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Hey Guys,
We feel your pain. Mark, I don’t think it’s a memory issue but we’ll run a diagnostic to check. Edison Nation is actually hosted on a series of servers, dedicated to us, that live in a datacenter. We have a ton of RAM on these servers. A stick of RAM did go bad about 6 months ago and caused similar problems and was easy to fix. In addition to replacing the bad RAM, we added more servers as backups.

We’ve been tracing this one and think we have narrowed down the cause but are still testing. We’re working diligently to find the source and fix it. Everything seems to be good at the moment and we’re going to be monitoring it all day since there are a lot of people who need to get submissions entered before midnight.

We’re sincerely sorry for the hassle everybody!

posted October 13, 2008 09:04 (
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Matt Spangard
matt
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Jason,
To answer your question about the logistics of the stages… We don’t have a defined process yet as we’re still learning the most efficient way of doing it. Generally speaking, most submissions are reviewed to a certain stage (usually G3). They typically are then picked back up once the search closes and our goal is to get to finalists within 2-3 weeks from close – but it all depends on how many submissions we need to process. After that, the timing is greatly impacted by the retailer’s response time and ability to get their legal department to sign off on the acceptance agreements for the product(s) they choose to take on (that’s where the Spencer’s search is being delayed, for instance).

I’m confident that as time goes on, we’ll be processing more submissions quicker and on a more consistent-feeling schedule. I can also tell you that there will always be exceptions and as soon as we have it just right, we’ll discover more improvements that we can make – and we’ll make them.

posted October 13, 2008 09:08 (
)
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Mark Tanguay
kalelkent

I’m curious what you find. The site is working fine since late last night.

These problems seem to happen only on the weekend. Somebody probably forgot to put in a new backup tape and froze up the system. :)

Anybody that knows computers knows not to blame EN for this one.

BTW, i’m one of the few who know the difference between memory and harddrive space :)

posted October 13, 2008 09:18 (
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Mark Stark
marcus
100,750
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Thanks Matt,

It seems to be working good today. That’s saying a lot on the last day of two searches.

posted October 13, 2008 11:27 (
)
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Sir Edward
pnutgalaree

“Anybody that knows computers knows not to blame EN for this one.”


Gremlins were first conceived during World War II, when mechanical failures in aircraft were jokingly blamed on the small monsters…So, I think we know what actually happened now?!

posted October 13, 2008 12:26 (
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Gladys Hernandez
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Mark: You have totaly misconstruded (? spelling) my idea. At no time is it ment to work without the EN team. EN does encourage us to be agressive and creative.

Ron, I am glad you understood that bathroom products, presented together (in their catergory or any other catergory presented) a presentation could be more effective.

posted October 13, 2008 13:04 (
)
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Kurt & Becky Howell
kjhent

Grrrrrr!!! Am I the only one who still can’t submit tonight? I just spent 40 minutes trying to upload one file and it still won’t upload.

It just took me 4 attempts to get logged back in to get to the forums.

I am so frustrated! I planned on submitting 10 ideas to the Springs Creative Craft search this past weekend and wasn’t able to even get logged in, let alone submit anything. Now, I have 14 prototypes sitting here that I put money into I didn’t have and now I can’t list them??

I will keep trying until midnight, but I don’t see how I can get 14 of them done in time. That’s why I had planned on doing at least 10 of them over the weekend.

Matt, any chance this search will be extended so we can actually submit our hard work?

Signed,

Close to tears in Oregon (LOL)

posted October 13, 2008 19:18 (
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Toni LaCava
toni
191,000
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Kurt Ask Team edison if you can send them the
info and they can put it in for you and then
you can go in and edit whatever you need later.

posted October 13, 2008 19:33 (
)
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Mark Tanguay
kalelkent

Kurt or Becky,

The site has been working good most of the day, although a little slow in the afternoon.

If you are using windows, try clearing your browser history. tools/Delete Browsing history/delete temporary internet files.

Hope that works for you.

posted October 13, 2008 19:40 (
)
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Kurt & Becky Howell
kjhent

Thanks Mark,

Glad to hear it’s been working better. Unfortunately I’m not available during the day, except on the weekend when i could get in.

In the last 2 hours I have been able to upload 4 documents. I thought I was going to actually get to list one, but I got a proxy error message.

I only have three items in my browser history, but I’ll clear my cache and see if that helps.

So you think I’m the only one having troubles, now?

posted October 13, 2008 20:14 (
)
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Matt Spangard
matt
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Kurt & Becky,
We’ve tracked down the issue. It’s related to the uploading of media.

This is a simplified explanation: We have a limited number of processes (or proxies) that handle transactions. When you click on a link, one of these proxies does the work for you and delivers a page. It usually happens in milliseconds. However, if you upload a huge file, that proxy is tied up for as long as you are uploading. If you get a ton of people uploading extremely large files at the same time, a bunch of the proxies will be tied up and the Web server isn’t smart enough to know to not try to re-use the proxy that is already in use. That’s when you get those proxy errors.

This only rears it’s ugly head when we’re uploading a ton of files at once (that’s unfortunately usually when we’re down to the last-minute deadlines). What we’re going to do is turn off the ability to upload media today. Tomorrow, we’re going to install some software that will ensure our Web server doesn’t try to reuse busy proxies and we’ll turn the uploading feature back on (likely with slightly tighter file size limitations as well).

So, tonight all you need to do is get your submissions in. Post your idea and all of the details but don’t post any media. Some time tomorrow, I’ll make a note on this forum that you can start uploading media again. You’ll be able to edit your entries and upload your media by visiting your idea database page here: http://www.edisonnation.com/account/my_submissions. You must get your submissions in tonight but don’t have to get your media uploaded until the end of the week. We’re also going to accept entries until noon EST tomorrow.

We’re sorry for the hassle but we’ve tracked it down and will have it fixed for all future searches.

Thank you for your patience and understanding :-)

posted October 13, 2008 20:44 (
)
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Matt Spangard
matt
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OK Everybody. The change noted in my previous comment has been made. Everything should be smooth now.

posted October 13, 2008 21:06 (
)
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Kurt & Becky Howell
kjhent

Thanks, Matt! My blood pressure just went back to normal.

Wow, service at midnight. Unheard of in this day and age.

posted October 13, 2008 21:46 (
)
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